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First-time user experience
In computer science, a first-time user experience (FTUE) refers to the initial stages of using a piece of software. Of particular importance are the configuration steps, such as signing up for an email account, or configuring a DVR. Every user of a service has his/her own FTUE, even if he/she has extensive experience with using a similar product. Patience, time investment, and intuitiveness are factors for a user's FTUE. Software services generally have different layouts, styles, graphics, and hotkeys which must be identified to contribute to a user's learning, mastery, and efficiency of the software. The FTUE is responsible for setting the stage for the experience of the user when interacting with a product down the line. This differs from the out-of-box experience (OOBE), which is specifically about packaging, information presentation, and setup of the system out of the box.
== Relation to the cold start problem ==
FTUEs are directly related to the well-known cold start problem in recommender systems, which attempts to balance the ease of the initial experience with the difficulty of gathering the needed information to make quality recommendations to the user. Generally, an effort is made to increase user retention by minimizing the barriers to entry while maximizing the quality of the recommendations for the user. For example, it was found that by changing the FTUE task from rating 15 ''individual'' items to rating a smaller number of ''groups'' of items, the time taken to complete the initial task was reduced by more than 50% and user satisfaction with the resulting recommendations increased.
However, there is evidence that steeper entry requirements can lead to more dedicated users. Furthermore, in a study at the University of Minnesota, it was found that increasing the barriers to entry can increase the amount of user-generated content produced during the FTUE without sacrificing the quality of the content. Users subjected to a more difficult FTUE may also be more likely to produce more content in the future. This comes at a tradeoff, as the user attrition rate gradually increases with a higher barrier to entry. In this light, the idea of the FTUE becomes one of maximizing the benefit to the online community and the quality of the recommendations while minimizing the increase in the rate of user attrition.
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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